Frequently Asked Questions
Here at TLS e-paper we are responsive to what you, our valued customers, have to say and strive to ensure
you receive the best of today's online newspaper and magazine reading experience. For your convenience we have
compiled a list of Frequently Asked Questions. Please see if your question has already been answered, and if not,
please don't hesitate to contact our Customer Support Team.
- Free trial
- Subscription
- Email address change
- Upgrade or change your subscription plan
- Update/change your Billing information
- Print a Receipt
- Display settings
- Daily alerts
- Unsubscribe
- SmartNavigation
- Print Articles and Pages
- Search or Monitor the news for topics of interest
- RSS Feeds
- Article Rank
- Archived issues
- Translating text
- Listen to the newspaper
- Mobile version
- Advertising
Q: Where do I find the link for a free trial?
A: Any new visitor can click on TLS e-paper front page, and then
click on a subsequent page of that issue which will take you to the sign in page. Once there, simply follow the
registration steps to initiate your free trial.
Q: I have signed up for a free trial. Now I am worried that I will be charged at
the end of the trial period.
A: We do not ask for your credit card number when you sign up for a free trial. We
provide this to you without any obligation to subscribe. At the end of the trial, readers are given an option
to subscribe; however, if you do not wish to subscribe, it all ends there. Enjoy your free trial with peace of mind!
Q: I would like to cancel my free trial. What should I do?
A: You do not need to do anything as the trial will automatically expire. The trial
required no credit card to start, so you will not see any charges from us. If you do not subscribe at the end
of the trial, you are automatically unsubscribed. Should you have any questions at any time, please do not hesitate
to contact our Customer Support team.
Q: How can I subscribe and what are the subscription rates?
A: You can subscribe to TLS e-paper with a value-packed plan that best fits your
reading habits. Click here to view the subscription plans.
| Email address changes |
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Q: Can I later change the email address I used for my registration?
A: Absolutely. Please follow these steps to change your email address:
- Navigate to the My Services menu and click on My Profile.
- Click on the Edit link at the top-right corner of your profile.
- Edit your email address (ensure it is a valid email address), and click Save. The change will be effective immediately.
Q:
I am unable to change my email address?
A: If you unable to change your email address, please contact our
Customer Support Team.
| Upgrade or change your subscription plan |
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Q: How do I upgrade or change my subscription plan?
A: Follow these steps to easily change or upgrade your subscription:
- In the My Services menu, click My Account.
- In the menu on the left, click Subscription Status.
- Click the Change/Upgrade Subscription button and follow the subsequent steps.
| Update/change your Billing information |
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Q: How do I Update/change my Billing information?
A: Follow these steps to easily update your credit card, billing address and other info:
- In the My Services menu, click My Account.
- In the menu on the left, click Credit Card.
- Update your information, and click the Update now button to confirm the changes.
Q: How do I print my Receipt?
A: Follow these steps to easily update your credit card, billing address and other info:
- In the My Services menu, click My Account.
- In the menu on the left, click Payment History.
- You will see a list of all payments made in the current year (there is a drop down list of years if payments made over multiple years).
- Next to each item in the list will be a Details link. Click on this link and a record of the payment will be available to print as a receipt. It will look exactly like the receipt emailed to you.
Q:
Parts of the page are cut off on my screen, what can I do?
A: If you use Windows, click start, select Control Panel, double click the
"Display" icon, click the tab titled "Settings", and increase the screen resolution to (at
least) 1024 by 768 pixels by dragging the slider to the "More" side.
If you use a Mac, click the System Preferences icon, click Displays, and choose (at least) a screen resolution
of 1024 X 768.
Q: Every day I seem to be receiving an email from TLS e-paper, indicating
that some newspaper or magazine title has been released. What is this all about?
A: The Newspaper alert is one of our free and handy features available at
TLS e-paper. It lets you know when your favorite publication is available for your reading enjoyment.
This is often before the issue hits local newsstands. Subscription to this feature was part of the registration
process when you first registered for our service.
Q: How can I subscribe to this Newspaper alert?
A: To manage your email alerts and newspapers within 'My Newspapers', simply click on
Edit. In the 'My Services' console you will be able to add and remove newspapers to 'My Newspapers' as well as
manage all newspaper alerts.
Q: I don't want to receive Newspaper alerts. Is there an easy way to stop these
emails?
A: Absolutely. You can either click on the 'Unsubscribe' link in the actual email you've
received, or visit 'My Newspapers'. Once logged in you may choose to delete newspaper alerts.
Q: I am a paid subscriber. I need to cancel my TLS e-paper subscription.
What is the best way to proceed?
A: We understand that your needs may change. If you ever need to cancel your subscription
to TLS e-paper (and we hope you won't), simply drop a quick note to our
Customer Support Team at least 2 business days before your current
subscription is scheduled to renew. We will immediately process the cancellation and send you a confirmation for
your records.
Q: I am a paid subscriber. I need to suspend my TLS e-paper subscription
for a couple of months. Is there a way to do this?
A: Of course! Should you require a suspension of your subscription, please send a quick
note to our Customer Support Team at least 2 business days before your
current subscription is scheduled to renew. We will immediately process the suspension and send you a confirmation
for your records. Then, when you are ready to come back to enjoying your favorite publications on TLS e-paper,
send us another quick note, and we'll re-activate your account.
Q: What is SmartNavigation?
A: Our proprietary software processes newspaper files as they arrive from the publishers
and intelligently recognizes images and articles. These files are then presented to readers in an interactive format,
allowing readers even greater functionality from their selected publication. Coupled with the existing digital tools,
SmartNavigation provides readers with advanced digital tools such as:
-
Table of Contents
A table of contents will appear on the upper right hand side of the page. By simply moving your cursor over "A1
Front Page" a complete list of articles, by section, will appear. For fast linking to a specific article simply
select the article and you will be automatically be directed to that article.
-
Article Text View
Each article is recognized as unique object within the newspaper. This means that by simply selecting the title of
any given article a plain text view will appear. This makes copying-cutting-and-pasting articles very efficient.
-
Article Jumps
If an article is divided onto more than one page, simple click on the "See Article Y, Page X" and you will be
immediately brought to the remainder of the article.
-
Instant Translation
When an article is in a text view, readers have the option to translate the text into one of several major foreign
languages. Simply select the desired translation language from the drop down menu.
NewspaperDirect's translation feature provides a
general interpretation of an article's content, but does not represent an exact translation. Please note that
NewspaperDirect is not liable for the accuracy of
any translation as all text are automatically translated without manual verification of correctness.
| Print Articles and Pages |
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Q: How do I print an entire page?
A: To print the full page of a publication, open the graphical view of the page you want to print.
Click on the Print 
icon on the toolbar below the page and select 'Print Page'. This will open a dialog box where you can select the left or right page and the paper size. Once you have made your selections, click the Print button to open the standard print dialog box for your system. Then select your printer preferences and click on Print to send the page to the printer.
Q: How do I print a custom area within the page?
A: Click on the Print icon on the toolbar below the page and select 'Print Custom Area'. The cursor will now appear as a crosshair 
, allowing you to draw a box around the area of the page you wish to print. To draw a box, press and hold the mouse button and drag the mouse until you have covered the desired print area. Once you let go, a dialog box will open where you can select to scale the selected area to fit the page and choose the paper size. Once you have made your selections, click the Print button to open the standard print dialog box for your system.
Q: How do I print a story from text-view?
A: To print a single article, open the article in text view by clicking on its title and then click on the Print icon in the top toolbar of the text window (If you click on the bottom Print icon, the full page will be printed by default). Note that this feature is only available on titles that have SmartNavigation enabled, denoted by the symbol 
.
Q: How do I print a crossword or other puzzle
A: To print a crossword or other puzzle, click the title of the Puzzle (e.g. “crossword”, “codeword”, “sudoku”, etc.) and a window will open which includes an image of the puzzle. Click on that image to open it in its own browser window. Print from this new window using your browser options.
| Search or Monitor the news for topics of interest |
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Q: How do I search?
A: TLS e-paper provides a powerful cross-title searching capability. The fastest way to search all the news is to enter your keywords in the Search control at the top of the display and click on the Search button. The drop down menu 
lets you modify the date of your search to today, within the last 3 days, this week, this month or anytime.
Once you click on the search button, you will be presented with the results of your search and an advanced search menu will appear on the left for you to tailor your search criteria further by newspapers and date. The language will be automatically detected based on the newspaper you select. You can also search for the keywords in the title of the article or body or both.
Q: What is Monitors and how do I manage them?
A: Monitors are like automated searches in TLS e-paper. Just enter your keywords or phrases like you would with any normal search and then save it to you monitors by clicking on 
link at the bottom of the results window. TLS e-paper remembers the search criteria and alerts you via email as soon as a related story is published.
You can decide when you want to be alerted by email - once a day (pick your time), every other day or as soon as a match happens. To see all of your monitors, click on the 
button in the left menu on the home page or through the My Services control 
at the top of the home page. From here you can quickly add new monitors, activate (subscribe to) or deactivate (unsubscribe from) monitors, change your alert preferences or delete monitors.
Now all you have to do is check from time to time for emails from PressDisplay.com. When one arrives, open it up and you will see a number of articles that match your search criteria. Click on the one you want to read, and TLS e-paper will open it in text view – you’ll see your keywords highlighted in red. You can also unsubscribe from the monitor from within the email.
If you want to see related articles, scroll to bottom of the page…if you want to see where the article was physically located in the paper, close the window by clicking on the x and you’ll be taken to the graphical view of the page where that article was located.
Q: What is RSS?
A: RSS is a format for syndicating news and the content of news related web sites. By
using RSS programs, called news aggregators, you can easily keep up with all of your favorite newspapers by
checking their RSS feeds which display new content as soon as it is published online.
Q: How can I use RSS?
A: To begin using RSS, readers must use RSS reader desktop client or any web-based
aggregator which can present new articles in a list, giving a line or two of each article and a link to the full
article or post. There are multiple programs that can be downloaded free. Here are two to consider:
http://www.download.com/FeedDemon/3000-9227-10252579.html
http://www.download.com/RssFeedEater/3000-9227_4-10467867.html?tag=lst-0-6
For a full list of aggregators visit:
http://en.wikipedia.org/wiki/List_of_news_aggregators#Web_based_aggregators
Select the newspaper for which you wish to receive an RSS feed. Select the RSS icon and you will be instructed
to copy the URL(s) into your RSS Reader.
Q: What is Article Rank?
A: Article Rank 
is the most innovative way of assessing the interest of any given article. The more time readers spend reading a given article, the higher the Article Rank of the article. The Article Rank fluctuates though out the day; thereby, reflecting reader habits. The more time people spend reading an article, the higher it is ranked and the more green cells it is awarded, up to a maximum of 5. We refresh the entire site every 10 minutes to ensure that article rankings are kept up to date.
Q: I am looking for access to newspapers from the 1950s and the 1960s to help with
family research. Can I access archival materials on your site or do you have any other suggestions?
A: Depending on your subscription package, subscribers have back issue access to up to
unlimited (subject to availability). For publications on any prior dates we encourage you to
directly contact Times Newspapers Ltd. or your local library.
Q:
Are there any translation capabilities on this site, or is every newspaper
only readable in its native language?
A: All newspapers are published in their original language.
NewspaperDirect's proprietary SmartNavigation allows
supported titles (distinguished by
)to be translated into one of
several major foreign languages. Simply click on the article title for a text view. Within the text view a toolbar
will appear along the top of the article under "Translate to." Simply select the language in which you wish to
read the current article. An automatic translation will appear. This translation is a general interpretation of
an article's content, but does not represent an exact translation. Please note that
NewspaperDirect is not liable for the accuracy of any
translation.
| Listen to the newspaper |
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Q: How do I listen to the newspaper?
A: To listen to a newspaper on your computer, just click on the speaker icon 
to activate Interactive Radio which automatically starts reading the current article to you and gives you the option of filtering your play list or listening to other articles in this issue.
You can even listen to the article in a different language, just translate the article first in text view, and then click on the speaker icon to have it read to you in the new language.
If you want to listen to a newspaper on your smart mobile phone, find the paper you want to listen to through the mobile radio page and copy its URL into your media player on your device. The same URL will work every day as new issues of that paper are released so you only have to copy it once.
Q: How can I access the Mobile version?
A: To access the Mobile version (might not be available on your site) of TLS e-paper, just open a browser on your mobile device and enter http://tls.newspaperdirect.com/epaper/.
Q: I can’t see anything loading to my cell phone while I am accessing Mobile version. What do I do?
A: While the Mobile version can be easily viewed on the most Smart Phones and PDA devices, some cell phones might experience difficulty in viewing the site. In order to work properly your cell phone needs to have full browser capability. Please contact your cell phone provider to find out more.
Q: I want to place an advertisement in one of your publications. How much would
it cost me?
A: We do not edit the content of displayed publications and as such we encourage you to
contact the publishers directly for any advertisement opportunities.